Error "-5006: 0x800700b7" occurs while installing NuGenesis client components - WKB67607

SYMPTOMS

• The following error occurs while installing NuGenesis SDMS client components:
  • "NuGenesis LMS SDMS UNIFY - InstallShield Wizard"
  • "An error (-5006 : 0x800700b7) has occurred while running the setup. Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendors: Waters NuGenesis Technologies Corp"

ENVIRONMENT

• NuGenesis 9 SDMS
• McAfee antivirus software with a real-time scanning component is active on the client machines

CAUSE

McAfee antivirus software interferes with the NuGenesis installation program.

FIX or WORKAROUND

Stop the McAfee real-time scanner before installing NuGenesis UNIFY, the Transfer App, or any other client component, and restart McAfee after the installations are finished.

ADDITIONAL INFORMATION

The NuGenesis 9 Installation and Configuration guide (document 715006047 rev A, page 92) recommends disabling all antivirus software on the client machine (or Citrix server, as applicable) before installing NuGenesis software.