NuGenesis Unify print jobs stopped in TE Temp folder on printing PC - WKB62529

SYMPTOMS

• Printing a report using the NuGenesis Unify printer file stop and stay in TE Temp folder
• Print jobs do not appear in  the project  NuGenesis Vision.

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

On the Unify printing pc the NuGenesis RPC service was not started.

FIX or WORKAROUND

1. On printing PC open the Control Panel > Administrative Tools
2. Open Services
3. Start the NuGenesis RPC Service

ADDITIONAL INFORMATION

If the NuGenesis RPC Service password changed files would stay in TE Temp