Error "The request channel timed out..." appears when logging in to the NuGenesis LMS client - WKB46964

SYMPTOMS

• The following error message appears when a user attempts to log in to the NuGenesis LMS client:
  • Summary: "The system has encountered an exception. Please contact the support desk or system administrator."
  • Details: "The request channel timed out while waiting for a reply after 00:00:59.9707020. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."

ENVIRONMENT

• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

An application error in either the NuGenesis LMS or the Oracle database server prevents users from logging in to the client.

FIX or WORKAROUND

1. Ensure that the NuGenesis LMS Server service is started.
2. Review the LMS Server's log file for error messages.
3. Determine if the Oracle database and its TNS Listener for NuGenesis are started and not in an error state.

ADDITIONAL INFORMATION