The document audit trail report in NuGenesis LMS does not show audit entries for changes made to a Smart Builder section - WKB30555

SYMPTOMS

• The audit trail report for a NuGenesis LMS document does not show the change history for one section, or one version of a section.
• The "section content (if available)" checkbox is selected in the audit trail options.

ENVIRONMENT

• NuGenesis 9 LMS versions 9.0 and 9.0.1
• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

Excel stopped responding while a user was editing the section and LMS recovered the section contents. However, due to a software defect, the recovered data does not include the audit trail entries.

FIX or WORKAROUND

1. This issue has been filed as defect CRI-329
2. This issue has been fixed in the following versions
   1. NuGenesis 8 ELN SR1 Hotfix 15
   2. NuGenesis 8 LMS SR2 Hotfix 7
   3. NuGenesis 9 LMS v9.0.2
   4. NuGenesis 9 LMS v9.1
3. The audit trail entries cannot be recovered. They are normally sent by Smart Builder to NuGenesis LMS through the LMS SDK when a user closes the form.  Unfortunately, if Excel stops responding, Smart Builder cannot send the audit trail data to LMS and the information is lost

ADDITIONAL INFORMATION