Errors are seen in the new NuGenesis SDMS WebVision interface during the 12th-19th days of the month - WKB308351

SYMPTOMS

• Users who log in to SDMS WebVision with LDAP logins are unable to log in
• The following error message appears in the log file for the SdmsIdentity site on the SDMS Web server for each LDAP login during this period:
  • ERROR|Sdms.Identity.Core.AppServices.Requests.Behaviors.ExceptionHandling.ExceptionHandlerPipelineBehavior|Parameter cannot be empty System.ArgumentException: Parameter cannot be empty
• Users who log in with an Oracle account (such as ngprojmgr) can log in to WebVision and search/browse projects; however, restoring files or previewing reports results in this error:
  • Could not view the selected record(s)
• The following message appears in the log file for the SdmsProjects site for each download request:
  • ERROR|Sdms.Projects.Core.AppServices.Requests.Behaviors.ExceptionHandling.ExceptionHandlerPipelineBehavior|Value cannot be null. (Parameter 's') System.ArgumentNullException: Value cannot be null. (Parameter 's')
• Developer Tools on MS Edge gives the error:
  • 500 Internal Server Error

ENVIRONMENT

• NuGenesis SDMS 9.4

CAUSE

The library that SDMS uses for password encryption throws an error on the 12th-19th days of each month, despite SDMS internally invoking it with a valid license key.

FIX or WORKAROUND

1. Apply NuGenesis 9.4 Hotfix 1.
2. Use the legacy WebVision interface to preview or restore files during that time window.
3. Alternatively, the server's system clock could be reset to the 11th or 20th of the month, but this is NOT recommended for a production system, and it may be blocked by group policy.

ADDITIONAL INFORMATION