Error "Record: User name.Dept name is already in use or has been logically deleted" occurs when adding a user to a department in NuGenesis LMS - WKB30331
Article number: 30331
SYMPTOMS
- The following error message occurs when a user is added to a department and the save button is pressed:
- Record: <User name>.<Dept name> is already in use or has been logically deleted. Please select another name.
ENVIRONMENT
- NuGenesis 8 LMS
- NuGenesis 8 ELN
CAUSE
The user account being added to the department had been added previously and was logically deleted.
FIX or WORKAROUND
The user must be recovered from Deleted users.
ADDITIONAL INFORMATION
See the KCS article "How to recover a NuGenesis LMS user account after the user was deleted from a LMS department" for instructions on how to recover the user account.
id30331, ELN, NGLMS, NGLMSLIC, NGLMSOPT, SUPNG