How to recover a NuGenesis LMS user account after the user is deleted from a LMS department - WKB20691

OBJECTIVE or GOAL

Recover a NuGenesis LMS user account after the account is deleted from an LMS department.

ENVIRONMENT

• NuGenesis 8 ELN SR1
• NuGenesis 8 LMS FR1
• NuGenesis 8 LMS SR2

PROCEDURE

Log in to the LMS client with an account that has "Undelete" privileges on the User Management module. Click the LMS main menu > Administration, and then User Management on the Administration page.

Method One:

1. Select the Departments tab on the left-hand edge of User Management window.
2. Search and select the Department that the user was a member of before being deleted.
3. Anywhere in the users found: dialog below the list of Departments, right-click and pick "Show Deleted".
4. The list of users that were deleted from the selected Department appears in the user found: list.
5. Select the user account to recover.
6. Right-click and select "Recover".
7. Click "Save".

Or: 

Method Two:

1. Select the Users tab on the left-hand edge of the User Management window.
2. Search and select the user that needs the Department membership recovered.
3. Anywhere in the Member of Departments found: dialog, below the list of Users, right-click and pick "Show Deleted".
4. A list of Departments that the selected user was deleted from appears in the Member of Departments found: list.
5. Select the Department to recover.
6. Right-click and select "Recover".
7. Click "Save".

ADDITIONAL INFORMATION

Deleting a user from a Department or a Department from a User only logically deletes the database entries. Consequently,the "Show Deleted" and "Recover" actions need to be done.

If the Add User or Add Department actions are attempted, an error results that the user/department was only logically.