Garbled\unreadable text in reports that were printed to NuGenesis SDMS from Adobe Reader - WKB273458

SYMPTOMS

• The text in reports printed to NuGenesis UNIFY appear correctly in NuGenesis Preview when viewed shortly after printing; however, when viewed later, such as after closing Adobe Reader, the text is unreadable

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• PDF files printed to NuGenesis UNIFY by Adobe Reader

CAUSE

Adobe Reader converted the PDF file's embedded fonts to temporary fonts during the print process. These fonts are present for a short time after printing and can be used by NuGenesis Preview when displaying the report. When the temporary fonts are deleted, either after a time delay or upon closing Adobe Reader, NuGenesis Preview can no longer use the fonts and uses a replacement font.

Type 1 fonts, when present in PDF files, render as images during the print process and should therefore be avoided.

FIX or WORKAROUND

1. Create a new text file: C:\Windows\acroct.ini
2. Type the following text in acroct.ini:
   • [WinFntSvr]
   • TTToSysPrintDisabled=1
3. Save and close the file.
4. Reprint the PDF to UNIFY. If the text is still unreadable for newly printed reports, add the following text to acroct.ini:
   • T1ToTTDisabled=1
5. Save and close the file.
6. Reprint the PDF.

ADDITIONAL INFORMATION

To identify the font types in a PDF file:

1. Open the file in Adobe Reader.
2. Click the main menu > Document properties, or click File menu > Properties.
3. Click the Fonts tab.
4. The software will list all of the fonts used by or embedded in the file. Type 1 fonts are identified with a distinct icon and the label "Type 1".