How do I restart a failed document creation job in NuGenesis LMS? - WKB26463

OBJECTIVE or GOAL

Restart a failed NuGenesis LMS document creation job instead of creating a new document.

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS SR2
• NuGenesis 8 LMS FR1

PROCEDURE

Use the NuGenesis LMS Jobs Manager Tool to restart the job.

1. Install the Jobs Manager Tool:
   • This tool is included with the NuGenesis LMS Option kit, but it is not part of the standard LMS server or client installation procedure.
   • Insert the NuGenesis LMS Option disk or mount the ISO file and open the disk in Windows Explorer.
   • Open the Tools folder.
   • Unzip the contents of "JobsManagerTool.zip" into a new folder on the LMS client machine.
     • Example: Drive:\Program Files (x86)\Waters\NuGenesis LMS\JobsManagerTool
   • Run JobsManagerTool.exe.
   • When prompted, type the NuGenesis database server's hostname, port, instance name, and elnprod password.
   • Click OK to save the configuration and connect to the database.
2. Find and restart the document creation job:
   • By default, the tool displays all failed jobs in the database, grouped by job type.
   • Look for failed jobs where the job type is "CREATEDOCUMENT".
   • Select each CREATEDOCUMENT entry and look at the error description of the job for the document ID.
   • Click Reactivate Job to restart the job.
   • The LMS background jobs system and the Document Creator Service attempts to build the document.

ADDITIONAL INFORMATION

This tool was first made available with NuGenesis 8 LMS Feature Release 1. It is not available, nor supported for use, with NuGenesis 8 Service Release 1 or prior versions.