Error: "ORA-12514: TNS: listener does not know of service requested in connect descriptor" - WKB2474
Article number: 2474
SYMPTOMS
- The following error message appears in NuGenesis or Empower:
- ORA-12514: TNS: listener does not currently know of service request in connect descriptor
ENVIRONMENT
- NuGenesis 8 SDMS
- Empower
CAUSE
The database service name in the TNSnames.ora file in the Oracle Client home is incorrect.
or
The database drive is at capacity and needs to be increased
FIX or WORKAROUND
To check and/or fix the database service name in the TNSnames.ora file:
- Update the Oracle Service name in the tnsnames.ora file for the application's Oracle Client
- For NuGenesis, the tnsnames.ora file is located in the SDMS Oracle Client
- Drive:\Program Files (x86)\NuGenesis 8\SDMS11gOracleClient
ADDITIONAL INFORMATION
id2474, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SDMS, SDMS8, SDMS8NU, SUP, SUPISDMS, SUPNG