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Error: "ORA-12514: TNS: listener does not know of service requested in connect descriptor" - WKB2474

Article number: 2474

SYMPTOMS

  • The following error message appears in NuGenesis or Empower:
    • ORA-12514: TNS: listener does not currently know of service request in connect descriptor

ENVIRONMENT

  • NuGenesis 8 SDMS
  • Empower

CAUSE

The database service name in the TNSnames.ora file in the Oracle Client home is incorrect.

FIX or WORKAROUND

  1. Update the Oracle Service name in the tnsnames.ora file for the application's Oracle Client
  2. For NuGenesis, the tnsnames.ora file is located in the SDMS Oracle Client
    • Drive:\Program Files (x86)\NuGenesis 8\SDMS11gOracleClient

ADDITIONAL INFORMATION

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