One or more files fail a NuGenesis Auto IQ test on a Citrix server - WKB13112

SYMPTOMS

• The summary information in the NuGenesis AutoIQ logs reports one or more failures:
  9 configuration setting(s) checked, 9 passed, 0 failed
  92 file(s) checked, 83 passed, 9 failed
  38 registry setting(s) checked, 38 passed, 0 failed
• The IQ failures show a user's profile path: C:\Users\username\Windows\filename.ext - instead of the expected path: C:\Windows

ENVIRONMENT

• NuGenesis 9
  • Windows Server 2019
  • Windows Server 2016
• NuGenesis 8
  • Windows Server 2012
  • Windows Server 2008
• Citrix XenApp server

CAUSE

The Citrix server is not in install mode.

FIX or WORKAROUND

1. Run the command change user /install before installation and before running the AutoIQ test.
2. Run the command change user /execute after installation and after running the AutoIQ test.

ADDITIONAL INFORMATION