Error "The requested service could not be activated" when opening a document report in NuGenesis LMS - WKB12636

SYMPTOMS

• The following error message appears when a user clicks to view a document report in LMS:
  • The requested service, 'https://servername/WATERSLMS/WebService/ExperimentReportService.svc', could not be activated.
• The document report does not open

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

The available free memory on the NuGenesis LMS server is less than 5% of the total memory in the server.

FIX or WORKAROUND

Add more memory to the server.

Modify the LMS web service's configuration so that services can launch with less than 5% of RAM available:

1. On the LMS web server, open the web.config file for the WATERSLMS site. Find this file at:
   • Drive:\inetpub\wwwroot\WATERSLMS\web.config
2. Open the web.config file in Notepad.
3. Look for the following lines in the file:
   • <serviceHostingEnvironment multipleSiteBindingsEnabled="true">
   • </serviceHostingEnvironment>
4. Modify the lines as follows:
   • <serviceHostingEnvironment multipleSiteBindingsEnabled="true" minFreeMemoryPercentageToActivateService="1">
   • </serviceHostingEnvironment>
5. Save and close the file.
6. Open Control Panel > Administrative Tools > IIS Manager.
7. Select the default server, and on the right-hand side under "Manage server", click Restart.

ADDITIONAL INFORMATION