Error "Invalid Data! No Rendition Available" appears in a NuGenesis LMS document - WKB11153

SYMPTOMS

• The following message appears in place of the section content in a NuGenesis LMS document:
  • "INVALID DATA! NO RENDITION AVAILABLE"
• Sometimes this error message is preceded by the prompt "Try to fix data automatically?"; clicking OK to the prompt often leaves the section in this state; or the LMS client becomes unresponsive and the "No rendition available" message appears after restarting LMS and reopening the document

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

The LMS client received invalid data from the external application upon closure of the document section.

FIX or WORKAROUND

1. Edit the section, and close it to trigger another transfer of data from the external application to LMS; or,
2. Close the document, log out of LMS, log back in to LMS, reopen the document, and edit the section.

The root cause of the incomplete OLE data is not known. One possible cause is invalid Default Font settings in Word and Excel. To reset the default font setting, open the section, press Control-D, and click "Set as Default".  Repeat this process for each Office section.

ADDITIONAL INFORMATION

This message occurs when LMS receives incomplete OLE data from the external application. LMS expects to receive a correctly formatted OLE file that contains at least one "presentation"—a 16- or 32-bit metafile—and the document's contents. If the OLE file is not correctly formatted, or if it does not have the default presentation "OlePres001", LMS displays the Invalid Data message.　

This feature was introduced in Vision Publisher 7.1 SR7 to allow documents that contain invalid data to be opened in the VP (now LMS) client. In VP 7.1 SR6 and earlier, a section that had invalid data would generate an exception in the client and the document could not be opened.