Skip to main content
Waters

Text does not display correctly in MS Console, DriftScope, or MSe Data Viewer on Windows 10 - WKB98960

Article number: 98960

SYMPTOMS

  • Text incorrectly sized in MS Console, DriftScope, and MSe Data Viewer
  • MS Console text may be cropped

clipboard_e4146a01292d9e04f25ded84400f17917.png

  • DriftScope Display Editor labels do not fit within the window

Driftscope text issue1a.jpg

  • DriftScope file browser text labels are overwritten

Driftscope text issue2b.jpg

ENVIRONMENT

  • Windows 10
  • MassLynx
  • Empower
  • MS Console
  • ACQUITY Console
  • DriftScope 2.9
  • MSe Data Viewer 2.0
  • HDMS Compare

CAUSE

An incorrect setting in Windows Control Panel > Display.

Specifically, this behavior depends on the Custom sizing options in the Windows 10 Display "advanced settings". If the scale is set to 100%, the DriftScope and MSe Data Viewer menus work correctly, but any custom sizing greater than 100% results in the above symptoms.

Driftscope text solution1a.jpg

FIX or WORKAROUND

  1. In the windows search bar type Display, and select Display Settings from the search results
  2. In Customize Your Display select 'Advanced Display Settings'.
  3. Select 'Advanced Sizing of text and other items'.
  4. Select 'Set a custom scaling level' 
  5. Set "scale to this percentage of normal size" to 100%..
    • In some newer releases of Windows 10 there may also be an option to select “Turn off custom scaling”
  6. Log out and back in.
  7. If desktop icons have become very small and unreadable, 
    1. Right-click on the desktop, and from the menu select "Screen resolution" or "Nvidia Control Panel".
    2. Set the screen resolution to 1920x1080 or 2048x1152.

ADDITIONAL INFORMATION

 

id98960, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, MLYNX, MLYNXV41, SUP, SUPMM

Not able to find a solution? Click here to request help.