- Workstation PC
Address the following issues:
Ensure the instrument LAN IP address (192.168.0.x) is not the same as the company IP address. If it is, reconfigure the instrument LAN with the alternative IP address of 172.16.0.x.
Detailed in release notes for the software for each instrument. Usually the latest version of Symantec.
- Exclude all the MassLynx and Waters related folders and processes.
- Disable live updates while acquiring data.
- Exclude the comms ports and IP addresses for the instruments from the firewall.
- Prevent remote PCs from virus scanning the acquisition PC.
Deactivated automatic Microsoft updates during data acquisition.
Disable synchronize time with internet
Do not do this as it can halt MS acquisitions.
This is up to local IT. Waters does not need this.
Waters uses TeamViewer for remote support if needed.
Disable anti-virus software during MassLynx installation as installations have failed because of AV software (e.g. Trend Micro).
Microsoft Automatic Updates can cause acquisitions to stop. Also some updates reactivate the firewall or force a PC reboot, which again would stop the MS from acquiring.
Restore point roll-back. If a download affects performance, do not roll back to a restore point without backing up all the MassLynx data. The rollback removes vital components (.inf files) from the data files, meaning you cannot open them.