MassLynx and OALogin fail on a regular basis - WKB91193

SYMPTOMS

• MassLynx fails to respond
• OALogin stops working or crashes and fails to respond
• No error messages
• Overnight runs stop and hang

ENVIRONMENT

• MassLynx
• Antivirus software
• OALogin
• OAToolkit

CAUSE

Antivirus software scanning causes the system to fail.

FIX or WORKAROUND

1. Set antivirus software exclusions to completely exclude all MassLynx activities
   - see article Recommended antivirus exclusions, firewall setup and UAC settings for MassLynx - WKB21150
2. Stop the antivirus software from performing full scans during MassLynx acquisitions.
3. Stop the antivirus software from performing automatic updates.

ADDITIONAL INFORMATION

Note: MassLynx is tested only with Cortex XDR (and earlier versions with Symantec) antivirus software.