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MassLynx and OALogin fail on a regular basis - WKB91193

Article number: 91193

SYMPTOMS

  • MassLynx fails to respond
  • OALogin stops working or crashes and fails to respond
  • No error messages
  • Overnight runs stop and hang

ENVIRONMENT

  • MassLynx
  • Antivirus software
  • OALogin
  • OAToolkit

CAUSE

Antivirus software scanning causes the system to fail.

FIX or WORKAROUND

  1. Set antivirus software exclusions to completely exclude all MassLynx activities
    - see article Recommended antivirus exclusions, firewall setup and UAC settings for MassLynx - WKB21150
  2. Stop the antivirus software from performing full scans during MassLynx acquisitions.
  3. Stop the antivirus software from performing automatic updates.

 

ADDITIONAL INFORMATION

Note: MassLynx is tested only with Cortex XDR (and earlier versions with Symantec) antivirus software. 

id91193, MLYNX, MLYNXV41, SUPMM

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