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"Unhandled Exception error" when trying to open Intellistart setup parameters or clicking START within Intellistart - WKB832

Article number: 832

SYMPTOMS

  • Either clicking START in the Intellistart dialog or selecting Configure > Intellistart Setup Parameters results in "Unhandled Exception error"
  • Clicking Continue closes Intellistart window

ENVIRONMENT

  • MassLynx 4.1
  • ACQUITY MS console
  • Intellistart
  • Empower
  • Resetting the defaultcustomconfiguration, acquitysettings, and usercustomconfiguration xml files did not fix the issue

CAUSE

Corruption in the ACQUITY System drivers

FIX or WORKAROUND

  1. Run the ICS Repair from the Deployment Manager.
  2. If the ICS Repair function does not resolve the issue, remove then reinstall the drivers.

ADDITIONAL INFORMATION

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