"Unhandled Exception error" when trying to open IntelliStart setup parameters or clicking START within IntelliStart - WKB832

SYMPTOMS

• Clicking START in the IntelliStart dialog or selecting Configure > IntelliStart Setup Parameters results in "Unhandled Exception error"
• Clicking Continue closes the IntelliStart window

ENVIRONMENT

• MassLynx
• ACQUITY MS console
• IntelliStart
• Empower

CAUSE

Corruption in the ACQUITY System drivers

FIX or WORKAROUND

1. Run ICS Repair from the Deployment Manager.
2. If the ICS Repair function does not resolve the issue, remove and then reinstall the drivers.

ADDITIONAL INFORMATION

Note: Before reinstalling drivers, try this fix: IntelliStart "Unhandled Exception - There is an Error in XML Document (0,0)" - wkb21500