"Unhandled Exception error" when trying to open Intellistart setup parameters or clicking START within Intellistart - WKB832
Article number: 832
SYMPTOMS
- Either clicking START in the Intellistart dialog or selecting Configure > Intellistart Setup Parameters results in "Unhandled Exception error"
- Clicking Continue closes Intellistart window
ENVIRONMENT
- MassLynx 4.1
- ACQUITY MS console
- Intellistart
- Empower
- Resetting the defaultcustomconfiguration, acquitysettings, and usercustomconfiguration xml files did not fix the issue
CAUSE
Corruption in the ACQUITY System drivers
FIX or WORKAROUND
- Run the ICS Repair from the Deployment Manager.
- If the ICS Repair function does not resolve the issue, remove then reinstall the drivers.