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Frequent server busy errors and communication losses on LC-MS system with MassLynx - WKB7185

Article number: 7185

This article is part of a troubleshooting path. If the symptoms below do not precisely match your issue, or if the solution has not fixed the issue, consider starting at the beginning of the path using this link

SYMPTOMS

  • Frequent server busy errors
  • Frequent communication losses with different ACQUITY modules
  • Many losses on all components in NetEvaluator
  • System loses its IP address

ENVIRONMENT

  • MassLynx
  • ACQUITY system and mass spectrometer
  • No internet connection; no antivirus software

CAUSE

Faulty network card

FIX or WORKAROUND

  1. Replace the network card.

ADDITIONAL INFORMATION

See KCS article #1018, What is the NetEvaluator utility?

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