ChroTool window not visible in Masslynx - WKB54271

SYMPTOMS

• ChroTool window appears not to open

ENVIRONMENT

• MassLynx

CAUSE

Corrupt registry entry causes window to open off-screen.

FIX or WORKAROUND

1. Close MassLynx.

2. Run Regedit (Start > Run > Regedit or Start > [Search box] > Regedit).

3. Navigate to HKEY_CURRENT_USER\Software\Micromass\ChroTool\WindowSettings.  

4. Delete any subfolders—usually "Normal", but there may be others.

5. Reopen MassLynx and test.  

ADDITIONAL INFORMATION