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Loss of communication between an ACQUITY UPLC and MassLynx - WKB5306

Article number: 5306

SYMPTOMS

  • Loss of communication with ACQUITY system
  • Error message in the console

ENVIRONMENT

 

  • ACQUITY Quaternary Solvent Manager (QSM)
  • ACQUITY Binary Solvent Manager (BSM)
  • ACQUITY Sample Manager (SM) 
  • ACQUITY Column Manager (CM)
  • ACQUITY Photodiode Array Detector (PDA)
  • ACQUITY Tunable UV Detector (TUV)
  • ACQUITY 
  • ACQUITY I-Class
  • ACQUITY H-class

 

CAUSE

Unknown communication issue

 

FIX or WORKAROUND

  1. Exit MassLynx.
  2. Power-off each of the ACQUITY components.
  3. Wait one minute, and then power-on all of the ACQUITY components. Start with the sample manager if the system is a classic ACQUITY or an I-Class ACQUITY; start with the column manager if it is an H-Class system. 
  4. Let the instruments initialize, and then open MassLynx. 
  5. Open the blue Console window.
  6. If any of the instruments show a loss of communication message, go to that particular instrument in the console, expand the Control drop-down menu, and select Reset.
  7. When all communication error messages are cleared from the console, open the inlet method. 
  8. In the inlet method editor, select LC, and then select Reset Communication. 

ADDITIONAL INFORMATION

 

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