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Outlook error: A program is trying to send an e-mail message on your behalf - WKB4317

Article number: 4317

SYMPTOMS

  • Using Outlook 2003 or later to email using MassLynx (email on Error Shutdown) or OpenLynx (Results or QC failure reports), an error message appears, and the emails are not sent:

    Microsoft Office Outlook
    A program is trying to send an e-mail message on your behalf. If this is unexpected, click Deny and Verify your antivirus software is up-to-date.
    For more information about e-mail safety and how you might be able to avoid getting this warning, click Help.
    Allow, Deny Help.

    Or:
    Microsoft Office Outlook
    A program is trying to automatically send e-mail on your behalf.
    Do you want to allow this?
    If this is unexpected, it may be a virus and you should choose "No".
    yes, No, Help.

ENVIRONMENT

  • Microsoft Windows 7
  • MassLynx
  • OpenLynx, OALogin, OA Manager
  • Microsoft Office Outlook 2003, Outlook 2002, Outlook 2007

CAUSE

Outlook introduced a security feature to prevent viruses and malware using the email system without permission

FIX or WORKAROUND

  1. In some versions of the software, uncheck the Security setting "warn me when other applications try to send emails as me" (Local IT will probably be required).
  2. Where the above option is not available, configure and use Third Party Software to automatically click the "allow" or "yes" button.

ADDITIONAL INFORMATION

 

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