No PDA trace in MassLynx when running samples - WKB291829

SYMPTOMS

• No PDA trace in MassLynx when running samples
• Inlet Editor Status OK indicator is red with text "No information currently available"

ENVIRONMENT

• ACQUITY PDA Detector
• MassLynx

CAUSE

Loss of communications with PDA and software

FIX or WORKAROUND

1. Close MassLynx and associated windows.
2. Run StopMassLynxProcesses.
3. Open Waters DHCP Server Configuration.exe from C:/Program Files (x86)/Waters Instruments folder.
4. Remove the PDA from the DHCP server configuration.
5. Power-cycle the PDA and ensure that the PDA repopulates in the DHCP server configuration.
6. Start MassLynx and confirm that communications are restored.

ADDITIONAL INFORMATION