Injections do not run in MassLynx; sample list starts but the system never advances to the next injection - WKB281015

SYMPTOMS

• Injections do not run in MassLynx
• Sample list starts but the system never advances to the next injection or shows any progress
• Deleting the queue and restarting has no effect
• MassLynx shows the instrument is present
• Resetting the LC or rebooting the PC has no effect
•  

ENVIRONMENT

• MassLynx

CAUSE

Event 1 is not set in Events & Triggering.

FIX or WORKAROUND

1. Open the Inlet Method Editor.
2. Open the Inlet Configuration menu:
3. Open Events & Triggering as shown above.
4. When you are in the Events & Triggering menu, click NEXT:
5. Clicking Next brings you to this screen:
6. Ensure that Event In 1 is selected.
7. Advance through the rest of the screens, pressing NEXT until you are able to Finish and exit the Events & Triggering menu.

ADDITIONAL INFORMATION