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BackLynx not moving files to a network folder - WKB26816

Article number: 26816

SYMPTOMS

BackLynx is not moving any files to a network location.

However, files can successfully be moved locally.

ENVIRONMENT

MassLynx 4.1 or 4.2, any SCN

CAUSE

Network location not correctly configured in BackLynx. The URL was using a mapped drive.

FIX or WORKAROUND

Manually type the URL of the shared folder as the Destination in BackLynx (or copy the URL from Windows Explorer).

Do not browse to the location via BackLynx.

ADDITIONAL INFORMATION

Other possible causes:

1. Acquisition PC not on the customer's domain.

2. The Windows user does not have the Write permission to the folder on the network drive.

3. Try logging in to Windows as domain user.

MLYNX, MLYNXV41, SUPMM

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