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Waters

Error "GPIB interface board has not been recognized at address x" when installing Alliance with MassLynx - WKB25894

Article number: 25894

SYMPTOMS

  • Installing a Waters Alliance 2695, cannot communicate with inlet
  • The inlet is not recognized, and the following error message appears:
    "A GPIB interface board has not been recognized at address 3"
  • Software has been installed correctly, but scan for instruments does not show the system

ENVIRONMENT

  • Alliance 2695
  • MassLynx
  • Windows 7

CAUSE

User Account Control settings are stopping MassLynx communication.

FIX or WORKAROUND

  1. Search for "Change User Account Control Settings" in the Windows Start menu search box.
  2. In User Account Control Settings, select "Never Notify".
  3. All other settings prevent MassLynx from working correctly.

ADDITIONAL INFORMATION

 

ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, MLYNX, MLYNXV41, SUPMM

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