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Waters

NetEvaluator shows all pings failed (all colored red), but MassLynx shows instrument is present - WKB23927

Article number: 23927

SYMPTOMS

  • NetEvaluator show failure for all connected instruments and all entries are red
  • All entries show no successful pings even though statement is "Received 100.00%" and communication to the system is present
  • No pings through NetEvaluator even though MassLynx shows connections
  • Network Evaluator is failing even though Received column shows 100.00% and there may be communication to the system (depending on fault present)

ENVIRONMENT

  • MassLynx
  • Waters Instrument Network Evaluator
  • LC-MS system
  • ACQUITY UPLC

CAUSE

User account has restricted privileges.

FIX or WORKAROUND

Log in to the PC with an unrestricted Administrator account or a user account with Administrator privileges.

Or change the program to run as an Administrator every time:

  1. Browse to C:\Program Files (x86)\Waters Instruments\Utilities
  2. Right-click NetEvaluator and select Properties
  3. Click the Compatibility tab and click "Change settings for all users"
  4. Check the box: "Run this program as an administrator"

ADDITIONAL INFORMATION

 

comms

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