In the ACQUITY console, an error states that the "ACQUITY Console Client has stopped working" - WKB22742

SYMPTOMS

• IntelliStart becomes unresponsive when tasked to generate a Methods Development report
• The program freezes and an error message appears: "ACQUITY Console Client has stopped working - close the program"
• Another error appears afterwards: "Sample Manager FTN Server has stopped working - close the program"

ENVIRONMENT

• MassLynx 4.2 (SCN 977)
• MassLynx Security
• Driver Pack 2017 Release 1
• ACQUITY UPLC I-Class
• Xevo TQ-S micro

CAUSE

Unknown

FIX or WORKAROUND

Reload ICS.

ADDITIONAL INFORMATION

MassLynx 4.2 SCN 977 comes with Driver Pack 2017 Release 1 as part of the installer. (No additional ICS media are required.)

If this doesn't work see KCS: ACQUITY console crashes on MassLynx systems with ACQUITY 2D using driver pack 2017 R1 - WKB22025