A specific MassLynx user cannot print TargetLynx reports to PDF - WKB1590

SYMPTOMS

• For a specific MassLynx user, printing TargetLynx reports to PDF brings up repeated Save As dialogs asking for file name for PDF file
• Other MassLynx users in same user group can print to PDF successfully
• User can print the Sample List to PDF successfully
• User cannot print TargetLynx reports to hardcopy printer

ENVIRONMENT

• MassLynx 4.1
• MassLynx Full Security
• TargetLynx 4.1

CAUSE

There must be a corruption in this particular user's MassLynx user account.

FIX or WORKAROUND

1. Disable the MassLynx user account in the Security Manager.
2. Re-enable the MassLynx user account.
3. If steps 1 and 2 do not resolve the issue, delete the MassLynx user and create as new.

ADDITIONAL INFORMATION