'General Failure' error message on ACQUITY BSM - WKB124916

SYMPTOMS

• Error showing in console for uBSM - General Failure

ENVIRONMENT

• MassLynx
• ACQUITY UPLC M-Class BSM
• AACQUITY UPLC BSM
• ACQUITY PREMIER

CAUSE

Unknown

FIX or WORKAROUND

1. Close Console and MassLynx software then run StopAcquityProcesses (C:/Program Files(x86)/Waters Instruments/bin)
2. Open Waters DHCP Server Configuration (C:/Program Files(x86)/Waters Instruments)
3. Remove the component with the error from the DHCP configuration
4. Power cycle the component in question and ensure IP & MAC addresses, Name and Type all repopulate in the DHCP Configuration window
5. Restart MassLynx and Acquity Console and confirm samples can be run successfully with no errors.

ADDITIONAL INFORMATION