'General Failure' error message on M-Class BSM - WKB124916
Article number: 124916
SYMPTOMS
- Error showing in console for uBSM - General Failure
ENVIRONMENT
- ACQUITY UPLC M-Class BSM
CAUSE
Unknown
FIX or WORKAROUND
- Close Console and MassLynx software then run StopAcquityProcesses (C:/Program Files(x86)/Waters Instruments/bin)
- Open Waters DHCP Server Configuration (C:/Program Files(x86)/Waters Instruments)
- Remove the component with the error from the DHCP configuration
- Power cycle the component in question and ensure IP & MAC addresses, Name and Type all repopulate in the DHCP Configuration window
- Restart MassLynx and Acquity Console and confirm samples can be run successfully with no errors.
ADDITIONAL INFORMATION
id124916, UPMASM, UPMBSM, UPMSMFL