Problem using Trend Micro OfficeScan antivirus software with MassLynx - WKB12352

SYMPTOMS

• Problems include:
• Cannot open the MassLynx inlet editor
• Cannot open the Tune page
• Tune page not responsive or options greyed out
• Run samples pane freezes when Start pressed "not responding" error message
• Communications losses with MassLynx

ENVIRONMENT

• MassLynx
• Trend Micro antivirus software 
• Trend Micro Apex One Security Agent

CAUSE

Incompatibility between (unsupported antivirus software) Trend Micro configuration and MassLynx

FIX or WORKAROUND

In Trend Micro disable the following:

Application Control

Behavior Monitoring

Data Loss Prevention

Device Control

Endpoint Sensor

Firewall

Outbreak Prevention Policy

Predictive Machine Learning

Suspicious Connection Service

Vulnerability Protection

Consider disabling SmartScan

ADDITIONAL INFORMATION