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MassLynx chromatogram view crashes with "not responding" message when viewing analog data (Pressure trace) - WKB11693

Article number: 11693

SYMPTOMS

  • In MassLynx > Chromatogram > Display > Analog... > Select Pressure trace
  • Open or zoom in on the pressure trace 
  • Chromatogram window crashes with "not responding" message
  • Must close and reopen MassLynx to recover
  • Same data file crashes with MassLynx on a different PC
  • A file collected on a different PC does not crash on this PC

ENVIRONMENT

  • MassLynx SCN 905
  • Chromatogram
  • ACQUITY Pressure trace

CAUSE

MassLynx is acquiring corrupt data files.

FIX or WORKAROUND

  1. Reinstall MassLynx.

ADDITIONAL INFORMATION

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