BiopharmaLynx not processing MSe data - WKB106848

SYMPTOMS

• With MSe data, after pressing Start, the job viewer shows that Apex3D has started, but the job stops responding at 0% completed.
• This may or may not produce an error message.
• The BiopharmaLynx processor or browser log files contain a number format error similar to this one:
  •  06/09/17 12:08:16 Thread[55] (Error) Type : java.lang.NumberFormatException: For input string: "785,8398"

ENVIRONMENT

• BiopharmaLynx (all versions)
• MSe data processing

CAUSE

Customer may have ignored the instructions in the release notes and incorrectly set the Windows Control Panel > Region and Language > Format to their local region, language or both. In some cases, typically those from continental Europe, this results when commas are used as decimal points. BiopharmaLynx MSe processing algorithms cannot recognize the comma as a decimal point, so processing cannot proceed.

FIX or WORKAROUND

1. Stop all BiopharmaLynx processing and close BiopharmaLynx.
2. Confirm that no Apex3D or Peptide3D processes are running in the windows task manager. If there are, close them.
3. Open the Windows Control Panel and navigate to Region and Language.
4. In the Formats tab, set the Format setting to English (United States) or English (United Kingdom) to make the decimal point a full stop/period.
5. Press Apply, and then OK.
6. Restart BiopharmaLynx and repeat processing.

ADDITIONAL INFORMATION

At step 4 in the above solution, it is also possible to keep the format setting as the local language and just change the decimal point setting to a full stop/period and the numerical separator to a comma.