Instruments are unavailable in the Empower Run Samples window - WKB99258
Article number: 99258
SYMPTOMS
- Unable to establish communications with all the instruments
- Some modules are dimmed (unavailable) in the Run Samples window and in the ACQUITY console
- Not all modules are dimmed
- The dimmed modules are listed as NO in the "OK?" column on the Instruments tab in the Node Properties
ENVIRONMENT
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Unknown
FIX or WORKAROUND
Reboot the LAC/E box.
ADDITIONAL INFORMATION
id99258, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP