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Projects are not backing up properly in Empower 3 - WKB9851

Article number: 9851

SYMPTOMS

  • A series of projects are selected for backup
  • At random, an error occurs and the available options are Retry or Switch To
  • Only certain projects can be backed up

ENVIRONMENT

  • Empower 3 Feature Release 2

CAUSE

Any project that contains an "Incomplete Data" error for at least one injection cannot be backed up. This is logged as a defect with PCS tracking number 52221.

FIX or WORKAROUND

There are two resolutions for this issue:

  1. The defect is corrected in Service Release 2; upgrade to Empower 3 Service Release 2 or higher.
  2. Go through each project that cannot be backed up and find the channel with "Incomplete Data". You can then right-click the chromatogram in the Review window and complete/verify the data. Once this is done, the project can be backed up.

ADDITIONAL INFORMATION


EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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