Agilent 7890A and Headspace G1888 are not connecting to LAC/E with ICF 3.2 driver and Empower - WKB97832
Article number: 97832
SYMPTOMS
- Agilent 7890A and Headspace G1888 are not connecting to LAC/E
ENVIRONMENT
- Empower 3
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
- Agilent 7890 GC a.01.13
- Agilent G1888 Headspace a.01.09
- Agilent 6890 GC n.05.06
CAUSE
The firmware for the Agilent GCs do not meet minimum requirements.
FIX or WORKAROUND
Update the firmware that is supported by the Agilent ICF 3.2 driver:
7890A - A.01.16
7890B - B.02.04
6890N - A.06.07
G1888 - A.01.10