Opening Run Samples in Empower 3 gives error "Failed to establish a COM connection" - WKB96374

SYMPTOMS

• Error message "Failed to establish a COM connection to the requested device. It is likely turned off or is not a Waters device" appears when trying to open Run Samples window from node other than the LAC/E32 connected to the instrument
• Opening the Run Samples window on the LAC/E32 node works without errors 
• LAC/E32 computer responds to ping

ENVIRONMENT

• Empower 3 Workgroup

CAUSE

The WatersService service is disabled.

FIX or WORKAROUND

1. Log in to LAC/E32 computer.
2. Open Windows run application.
3. Type services.msc into the box and press Enter.
4. Scroll down to WatersService.
5. Right-click on WatersService and click Start.
6. Right-click on WatersService and click Properties.
7. Verify that the startup type is Automatic or Automatic (Delayed start).

ADDITIONAL INFORMATION