ACQUITY system lost communication with Empower - WKB96007
Article number: 96007
SYMPTOMS
- ACQUITY Arc system lost communication
- Modules populate in DHCP, but cannot ping them
- All modules say NO in Node Properties
ENVIRONMENT
- ACQUITY Arc
- Empower 3
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
CAUSE
Antivirus
FIX or WORKAROUND
Disable antivirus or set exclusions
ADDITIONAL INFORMATION
What are the recommended antivirus exclusions for Empower? - WKB16341
id96007, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPAQSM, UPARBQSM, UPARBSMFTN, UPARCH30, UPARHQSM, UPARQSM, UPARSMFTN, UPPDAARCB