ACQUITY system lost communication with Empower - WKB96007
Article number: 96007
SYMPTOMS
- ACQUITY Arc system lost communication
- Modules populate in DHCP, but cannot ping them
- All modules say NO in Node Properties
ENVIRONMENT
- ACQUITY Arc
- Empower 3
- Empower 3 Personal
- Empower 3 Workgroup
- Empower 3 Enterprise
- ACQUITY UPLC
CAUSE
Antivirus
FIX or WORKAROUND
Disable antivirus or set exclusions