"Database Connection Failed: ORA-12541 TNS: No Listener" error message when opening Empower - WKB9554

SYMPTOMS

• Database Connection Failed: ORA-12541 TNS: No Listener error message when opening Empower.                                                                                                            

• Restarting the PC does not resolve the issue.

ENVIRONMENT

• Empower 3 Personal

CAUSE

TNS Listener is not started.

FIX or WORKAROUND

Start the Oracle Empower TNS Listener. To do this:

1. Go to Start, right-click Computer and click Manage.
2. Click Services and Applications > Click Services.
3. Right-click Oracle Empower TNS Listener > Start.                                                                                                                                                                                              
4. Log into Empower.

ADDITIONAL INFORMATION

If the user does not have Windows admin permissions, have the user cold boot the computer instead of restarting it.