Empower sample set becomes stuck at "preparing for injection" with an ACQUITY H-Class system - WKB95534
Article number: 95534
SYMPTOMS
- Empower sample set becomes stuck at "preparing for injection", and the FTN does not inject any sample
- Running a single injection starts, but the sample manager does not respond or move to the vial (no sample is injected)
ENVIRONMENT
- Empower 3
- ACQUITY H-Class
- ACQUITY Sample Manager - FTN
CAUSE
System is not communicating correctly—most likely a communication issue with the FTN.
FIX or WORKAROUND
- Close all windows in Empower.
- Run the stopacquityprocesses application (C:\drive > Empower > Instruments > bin).
- Power-down the system and the Empower PC.
- Restart the Empower PC and log in to Windows.
- Turn on the ACQUITY system.
- Log in to Empower and launch Run Samples.
- Load a method and run samples.
ADDITIONAL INFORMATION
id95534, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP, UPARHSMFTN, UPQSM, UPQSM+, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO