Skip to main content
Waters

Tune page does not open in Empower with SQD , TQD, or SQD2 - WKB9507

Article number: 9507

SYMPTOMS

  • The Tune Page button is active, but selecting the button does not open the Tune Page.

ENVIRONMENT

  • Empower 2
  • Empower 3
  • SQ Detector
  • SQ Detector 2
  • TQ Detector

CAUSE

The Waters Service is running. The Tune Page will not open if the Waters Service is running.

FIX or WORKAROUND

  1. Set the Waters Service to a start-up type of Disabled and stop the service.
  2. Restart the PC, and then restart the EPC.

ADDITIONAL INFORMATION

It is possible that driver maintenance on the node enabled or started the Waters Service.

Not able to find a solution? Click here to request help.