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Waters

"General Instrument failure" on 2695 with Empower - WKB9472

Article number: 9472

SYMPTOMS

  • "General Instrument failure" when switching to column 3
  • System connected with two columns, bypassing first column and using only second column
  • New instrument method
  • Rebooting and creating a new system doesn't resolve the issue

ENVIRONMENT

  • Three-Column Select Valve # 205000162
  • 2695
  • 2489
  • Empower 3

CAUSE

Sample Set Method shows the "column position" change, but there is no specific instrument method.

FIX or WORKAROUND

  1. Create a separate instrument method and a method set for each line of the sample set.
  2. You need not specify information for "Column position"  under Sample Set method.

ADDITIONAL INFORMATION

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