"General Instrument failure" on 2695 with Empower - WKB9472
Article number: 9472
SYMPTOMS
- "General Instrument failure" when switching to column 3
- System connected with two columns, bypassing first column and using only second column
- New instrument method
- Rebooting and creating a new system doesn't resolve the issue
ENVIRONMENT
- Three-Column Select Valve # 205000162
- 2695
- 2489
- Empower 3
CAUSE
Sample Set Method shows the "column position" change, but there is no specific instrument method.
FIX or WORKAROUND
- Create a separate instrument method and a method set for each line of the sample set.
- You need not specify information for "Column position" under Sample Set method.
ADDITIONAL INFORMATION
id9472, 2489, 2489B, 2489SFC, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, A-10UV, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP