"General Instrument failure" on 2695 with Empower - WKB9472
Article number: 9472
SYMPTOMS
- "General Instrument failure" when switching to column 3
- System connected with two columns, bypassing first column and using only second column
- New instrument method
- Rebooting and creating a new system doesn't resolve the issue
ENVIRONMENT
- Three-Column Select Valve # 205000162
- 2695
- 2489
- Empower 3
CAUSE
Sample Set Method shows the "column position" change, but there is no specific instrument method.
FIX or WORKAROUND
- Create a separate instrument method and a method set for each line of the sample set.
- You need not specify information for "Column position" under Sample Set method.
ADDITIONAL INFORMATION