Error: Empower registration file not valid - WKB93973
Article number: 93973
SYMPTOMS
- Error "Empower registration file not valid"
- License Activation file is 3KB, not 2KB as expected
ENVIRONMENT
- Empower
CAUSE
The user emailed the file, which caused a change.
Waters email adds "https://urldefense.proofpoint.com" information, making the file larger than expected.
FIX or WORKAROUND
- If no internet connection, transfer the registration file via USB. DO NOT email.
- File Share can be used to transfer the file without alteration.
ADDITIONAL INFORMATION
id93973, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP