User cannot view or access system on Empower 3 - WKB93989
Article number: 93989
SYMPTOMS
- Empower user cannot see system entry from "Run Samples" system list
- Rebooted LAC?E PC
- Rebooted system stack
- Empower administrator can see system entry from system list in Configuration Manager.
ENVIRONMENT
- Empower 1, 2, 3
- Empower 1, 2, 3 Enterprise
CAUSE
Specific user groups were not selected for system access after system re-creation.
FIX or WORKAROUND
- Log in to Empower with a different account, such as administrator, service, or "super-user".
- Configure the System > Configuration Manager > Systems.
- Select the system from System Name > System Properties > Access > Allow Access to Group(s).
- Select the proper User Group to allow access to the system.
ADDITIONAL INFORMATION