User cannot view or access system on Empower 3 - WKB93989

SYMPTOMS

• Empower user cannot see system entry from "Run Samples" system list
• Rebooted LAC?E PC
• Rebooted system stack
• Empower administrator can see system entry from system list in Configuration Manager.

ENVIRONMENT

• Empower 1, 2, 3
• Empower 1, 2, 3 Enterprise

CAUSE

Specific user groups were not selected for system access after system re-creation.

FIX or WORKAROUND

1. Log in to Empower with a different account, such as administrator, service, or "super-user".
2. Configure the System > Configuration Manager > Systems.
3. Select the system from System Name > System Properties > Access > Allow Access to Group(s).
4. Select the proper User Group to allow access to the system. 

ADDITIONAL INFORMATION