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Waters

2475 fluorescence detector does not appear in the Empower "Run Samples" control panel - WKB9341

Article number: 9341

SYMPTOMS

  • The 2475 fluorescence detector does not appear in the Empower "Run Samples" control panel
  • No communication issues
  • Able to collect data and run normally

ENVIRONMENT

  • 2475 Fluorescence (FLR) detector
  • ICS 1.01
  • Firmware 2.03

CAUSE

The control panel in Empower Run Samples is not available with ICS 1.01.

FIX or WORKAROUND

  1. Upgrade to Waters Driver Pack 2016 Release 1.

Note : Starting with ICS 1.65 and firmware 2.10, which is Waters Driver Pack 2016 Release 1, the control panel appears in the Run Samples window. 

ADDITIONAL INFORMATION

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