Why do I see "instrument name at address:port number, Setup Error - Communications Failure" in the Empower message center? - WKB91859
Article number: 91859
ENVIRONMENT
- Empower
ANSWER
If you set up an Agilent 5890 or Agilent 6890 instrument method and the instrument is connected through a serial RS 232 port, the message "instrument name at address:port number, Setup Error - Communications Failure" appears in the Message Center if one of the following occurs:
- An instrument other than the configured instrument is connected.
- A third-party firewall blocks communication over serial ports.
ADDITIONAL INFORMATION
For additional information on this error, refer to the attached document.
id91859, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP