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Agilent ELSD detector is stuck in a PreRun state - WKB91221

Article number: 91221

SYMPTOMS

  • ELSD goes into a PreRun state
  • Eventually, when starting a sample set or when clicking on Monitor, a Server Busy error message appears
  • ELSD is not triggering the sampler to make an injection 

ENVIRONMENT

  • Agilent Instrument Control Framework (ICF v3.2 with/without 2.6 Update 2)
  • Empower 3

CAUSE

Unknown

FIX or WORKAROUND

CRI-1819 - issue will be fixed in ICF v3.3

ADDITIONAL INFORMATION

Install ICF v3.1 as a workaround until v3.3 is released.

EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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