Agilent ELSD detector is stuck in a PreRun state - WKB91221
Article number: 91221
SYMPTOMS
- ELSD goes into a PreRun state
- Eventually, when starting a sample set or when clicking on Monitor, a Server Busy error message appears
- ELSD is not triggering the sampler to make an injection
ENVIRONMENT
- Agilent Instrument Control Framework (ICF v3.2 with/without 2.6 Update 2)
- Empower 3
CAUSE
Unknown
FIX or WORKAROUND
Upgrade to Agilent ICF v3.3 or newer
ADDITIONAL INFORMATION