"Server busy" error when connecting to an Agilent LC in Empower Run Samples using ICF 3.0 - WKB90578

SYMPTOMS

• When connecting to an Agilent LC system in Run Samples, server busy error occurs every time
• Does not happen when connecting to other Agilent LC systems
• DCOM settings are correct per Empower Installation Guide
• Agilent LC system and the LAC/E32 were recently moved from one environment to another 

ENVIRONMENT

• Empower 3 Feature Release 4
• Enterprise
• Instrument Control Framework v3.0 (ICF 3.0)

CAUSE

The system was not recreated correctly in the new environment. 

The system was created in Empower but used the Pre-Configuration utility configuration from the previous environment. 

FIX or WORKAROUND

1. Remove the system from Empower, including the DHCP entry. 
2. Delete the Agilent Pre-Configuration entry.
3. Reboot the LAC/E32.
4. Reconfigure the Agilent system using the Pre-Configuration utility (WKB30377).

ADDITIONAL INFORMATION