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Empower control panel error: QDa state unknown - WKB9048

Article number: 9048

SYMPTOMS

  • In Empower control panel, QDa state unknown
  • In console, calibration status = Uncalibrated
  • Cannot put the QDa in Operate mode

ENVIRONMENT

  • Empower 3
  • ICOP QDa 1.53 or 1.54

CAUSE

Antivirus issue

FIX or WORKAROUND

Remove antivirus, or configure antivirus to exclude Drive:\Empower from file scanning.

ADDITIONAL INFORMATION

A complete cold boot of the acquisition server or LAC/E32 and the instrument system is recommended.

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