Database connection failure "ORA 12537, TNS: connection closed" at Empower login - WKB89880

SYMPTOMS

• ORA 12537, TNS: connection closed
• Rebooting does not fix the error

ENVIRONMENT

• Empower 3
• Breeze

CAUSE

Unknown

FIX or WORKAROUND

Restart Oracle xxxTNSListener and Restart OracleServiceEMPOWER.

To do this:

1. In File Explorer, Navigate to This PC.
2. Right-click Manage
3. Double-click Services and Applications
4. Double-click Services
5. Right-click the outlined services and choose restart.
6. Open Empower. (No reboot of the PC is needed.)
7. If you dont have access to Windows services then reboot the pc to restart the services.

ADDITIONAL INFORMATION