Error "The Empower database is not the one that hosts the license request file" when activating Empower licenses - WKB8687

SYMPTOMS

• The following error appears when attempting to activate Empower licenses: "The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file" 

ENVIRONMENT

• Empower 3 Enterprise

CAUSE

The identity of the Empower database is different than the identity indicated in the activation file.

FIX or WORKAROUND

Generate a new Software Registration file and attempt licensing again. If licensing still fails, contact Waters Support.

ADDITIONAL INFORMATION